Privacy Policy

Fana Youth Saving and Credit Limited Cooperative is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your data when you use our mobile banking platform and other services.

We collect personal information when necessary for legitimate business needs, including:

• Opening and managing accounts: Name, address, contact information, identification documents, income information, and transactional data.
• Providing banking products and services: Transaction details, loan applications and repayments, service preferences.
• Preventing fraud and managing risk: Transaction monitoring, identity verification, regulatory compliance.
• Improving our services: Analyzing customer behavior to personalize offerings and identify areas for improvement.

We use your personal information for the following purposes:

• Fulfill your requests and provide you with banking services: Processing transactions, granting loans, and providing customer support.
• Communicate with you: Account statements, marketing materials, and service updates.
• Conduct market research and improve our services: Analyzing behavior to understand needs and improve our offerings.
• Prevent fraud and comply with legal or regulatory requirements: Reporting suspicious activity and complying with anti-money laundering regulations.

We do not disclose your personal information to third parties without your consent, except in the following circumstances:

• To service providers who help us operate our business: These providers are required to protect your information and use it only for the specified purposes.
• To comply with legal and regulatory requirements: We may disclose information to law enforcement or government officials if required by law.
• To protect our rights and interests: We may disclose information to defend against legal claims or investigations.

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our mobile banking platform uses highly secured API protection to ensure your data remains safe during transmission and storage.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law or regulation.

You have the right to:

• Access your personal information and request corrections or updates.
• Object to the processing of your personal information.
• Lodge a complaint with a supervisory authority.

All Fana Youth SACCO employees are trained on proper methods for accessing and sharing data according to our policies. Training covers all system users regardless of their role, ensuring consistent data handling practices across the organization.

Any exceptions to this policy will be managed and documented in accordance with Fana Youth SACCO's established policies on Configuration Management, Change Management, and Control Exceptions.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.